Client Care Coordinator
Location: San Francisco Bay Area
Employment Type: Full-Time
Join Our Team!
Are you passionate about making a difference in people's lives while keeping operations running smoothly? We're looking for a compassionate, organized, and proactive Client Care Coordinator to join our growing home care team.
In this role, you'll be the connection between our clients, caregivers, and operations team—ensuring our clients receive exceptional care while supporting our caregivers every step of the way. If you thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to hear from you!
What You'll Do
- Coordinate client services and ensure exceptional customer experiences.
- Manage caregiver scheduling and respond to staffing changes.
- Serve as the primary point of contact for clients, families, and caregivers.
- Assist with caregiver onboarding, orientation, and training coordination.
- Audit caregiver credentials and maintain compliance with California Home Care requirements.
- Maintain accurate client and caregiver records using WellSky and other agency systems.
- Monitor client satisfaction and help resolve service concerns.
- Collaborate with Recruiting, HR, and Operations to ensure seamless service delivery.
- Support continuous process improvements and contribute to a positive team culture.
What We're Looking For
- High school diploma or equivalent required; college coursework in Healthcare Administration, Business, or a related field is a plus.
- At least 2 years of experience in home care, healthcare, scheduling, care coordination, staffing, or a similar role.
- Strong organizational, communication, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience with WellSky or other home care software is a plus.
- Proficiency with Microsoft Office and Google Workspace.
- A compassionate, client-focused mindset with excellent attention to detail.
Bonus Qualifications
We're especially interested in candidates who have:
- Experience with AI productivity tools (ChatGPT, Microsoft Copilot, Google Gemini, etc.).
- Experience with CRM or project management platforms (Slack, Trello, Asana, ClickUp, etc.).
- Active California Home Care Aide (HCA) registration.
- Bilingual skills (Spanish, Tagalog, Cantonese, Mandarin, or other languages commonly spoken by our clients).
Why Join Us?
- Competitive pay
- Performance-based bonus opportunities
- Medical, Dental & Vision Insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) retirement plan (eligibility applies)
- Opportunities for professional growth and development
- Supportive, collaborative, and mission-driven team
If you're looking for a rewarding career where your work directly impacts the lives of seniors and their families, we'd love to meet you. Apply today and help us deliver exceptional care to the communities we serve!
We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
